2M00001A - Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
Synopsis
This curriculum test evaluates your
understanding of how to sell Avaya Contact Center Solutions for IP Office.
Please read the questions thoroughly before answering. Some questions are
complex and may need to be read twice in order to be understood completely and
answered correctly. The assessment has 40 questions and the minimum passing
score is 75%.
Avaya Learning Policy
Avaya Learning policy allows three
pre-course attempts for all online tests. If you do not pass the test you must
re-register to attempt it again. If you have not passed the test after the third
attempt, you will need to complete the associated learning activities and call
the Avaya Learning Center Help Desk requesting a re-set for that specific
test.
Audience
Avaya associates and partners with sales
responsibilities
Online Test Topics
This curriculum test validates your
mastery of the learning objectives identified in the courses within the APSS
Avaya Contact Center Solutions for IP Office curriculum.
Prerequisites
It is recommended that you complete the
courses within the APSS Avaya Contact Center Solutions for IP Office
curriculum.
System Requirements
To ensure that you are able to successfully complete this course, please validate that your PC meets the system requirements as outlined from the Learner Home Page. In the System Requirements section, click View Requirements by Training Medium.
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試験番号：2M00001A
ファンデーション試験科目：「Selling Avaya Contact Center Solutions for IP Office - APSS Online Test」
最近更新時間：2015-01-13
問題と解答：71
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NO.1 Which is an IP Office-based Midmarket contact center solution?
(Selectone.)
A. Avaya Automated Chat
B. Avaya AuraRegister Contact Center
Suite for Midsize Enterprise
C. Avaya IP Office Contact Centre'
D. Avaya
Interaction Center
Answer:
B
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Reference:
http://www.avaya.com/usa/product/avaya-aura-solution-for-midsize-enterprise/
NO.2
Which are three buying behaviors of typical midmarket customers? (Select
three.)
A. The business has minimal IT support, and are risk adverse
B.
The business makes de-centralized purchase decisions
C. The business'
environment is complex, customized multi-vendor, highly scaled integration
critical
D. The business has extensive internal IT support with
outsourcing
E. The business makes centralized purchase decisions
F. The
business uses limited customization, 1-2 Vendors
Answer:
A,C,D
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NO.3
Which are four midsize contact center customer pain point? (Select four.)
A.
Many midsize contact centers have basic automated call distribution (ACD) and
reporting - which is
no longer meeting their center's requirements
B. Many
midsize contact centers have IT resources that consist of a limited staff of
generalists
C. Midsize contact centers have many of the same customer
experience aspirations as large
enterprises, but with far smaller
budgets
D. Midsize contact centers have sophisticated contact center
capabilities but lack the desire to use
them to their full potential
E.
Midsize contact centers' end customers want to interact with the business
through the channels
they choose
Answer:
A,B,C,E
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NO.4
If a customer answers yes to the question: "Is your primary contact center need
voice
communications, with multichannel capabilities desirable?" Which
solution should you guide them
toward?
A. Avaya Contact Center
select
B. Avaya Outbound Contact Express
C. Avaya IP Office Contact
Center
Answer:
C
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2M00001A
NO.5 Which are four business attributes where you
should propose Avaya Contact Center Select to a
business? (Select
four.)
A. The business requires English-only support
B. The business needs
blended multichannel
C. The business needs to respond or initiate social
media interactions
D. The business considers the contact center as mission
critical
E. The business requires feature richness
Answer:
B,C,D,E
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NO.6
Which are three characteristics of the typical business with fewer than 2,000
Employees/30 to
250 Agents? (Select three.)
A. IT is the buyer or strong
influencer
B. The business believes that contact center capabilities are
essential
C. The business applies technology to address a business
problem
D. The CEO/Owner is most likely the buyer
E. The business lacks
technical knowledge
Answer:
A,D,E
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NO.7
Which are four Avaya Proof Points that can help you support why Avaya is the
right company
with which to do business? (Select four.)
A. Avaya offers
complete solutions for midsize businesses - built on its proven IP Office
software
platform - rich unified communications, video collaboration, contact
center, and more.
B. Avaya always comes in with the lowest price tag for all
their contact center solutions.
C. Avaya is the market leader in customer
experience management and contact center solutions, with
more than 50,000
deployments supporting 6 million agents.
D. Avaya multichannel capabilities,
agent productivity tools, and end-to-end portfolio of fit for
purpose
applications outperform competitors.
E. Avaya has more than 375,000 Avaya IP
Office systems deployed in businesses worldwide, for more
than a decade of
experience and customer feedback to guide development.
Answer:
A,C,D,E
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NO.8
Which are two CXO or Business Owner Pain Points that midsize businesses face?
(Select two.)
A. Multichannel contact center capabilities are now a basic
requirement, along with queuing, routing,
tracking, and reporting of inbound,
outbound, and blended calls.
B. Midsize businesses have many of the same
customer experience aspirations as large enterprises,
but with far smaller
budgets.
C. End customers want to interact with the business through the
channels they choose and have a
seamless experience across multiple
channels.
D. Midsize businesses find that their existing basic automated call
distribution (ACD) and reporting
systems are no longer meeting their business
requirements.
Answer:
B,D
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