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試験番号：C_TCRM20_72試験対策試験科目：「SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2」
最近更新時間：2015-12-01
問題と解答：80
試験番号：C-SM100-718日本語試験科目：「SAP Certified Technology Associate - SAP Solution Manager (Configuration) 7.1 SP8」
最近更新時間：2015-12-01
問題と解答：135
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NO.1 Business partners created in SAP CRM are not transferred to SAP
ERP.
What do you need to do to resolve this CRM-Middleware-related
problem?
Note: There are 3 correct answers to this question.
A. Check
erroneous BDoc messages in SAP CRM.
B. Check object management in SAP
CRM.
C. Check erroneous BDoc messages in SAP ERP.
D. Check number range
assignments in SAP ERP and SAP CRM for business partners.
E. Check RFC
connections between CRM and ERP.
Answer:
A,D,E
SAP受験方法 C_TCRM20_72問題
NO.2
What can you maintain in the SAP CRM organizational model?
Note: There are 2
correct answers to this question.
A. General attributes for organizational
units
B. Direct assignment of a responsible employee to an organizational
unit
C. Direct assignment of the responsible organizational unit in the
employee master data
D. Direct assignment of a responsible employee to a
position
Answer:
A,D
SAP資格練習 C_TCRM20_72関節 C_TCRM20_72認定資格
NO.3
You want to gather information from your customers.
Which option within SAP
CRM supports this requirement?
A. E-mail Response Management System
B.
Partner Channel Management
C. CRM Web Channel
D. Survey tool
Answer:
D
SAP全真模擬試験 C_TCRM20_72教材 C_TCRM20_72通信
NO.4
How can an SAP end user with the role "Sales Professional" generate a report of
all the activities
with the status "open"?
Note: There are 2 correct
answers to this question.
A. Create a new interactive report using the
application wizard.
B. Use the SAP InfoSet in the SAP GUI.
C. Use the
search function for activities.
D. Create a new BI interactive dashboard with
a BW query.
Answer:
A,C
SAP C_TCRM20_72難易度
NO.5
There are several Interaction Center (IC) functions that help agents to work
effectively within
the IC application.
Which of the following features are
related to agent guidance?
Note: There are 2 correct answers to this
question.
A. Knowledge article routing
B. Service-level workflows
C.
Interactive scripting
D. Intent-driven interaction
Answer:
C,D
SAPスキル C_TCRM20_72教材 C_TCRM20_72クラムメディア
NO.6
Which of the following object types can you define in the CRM Middleware
administration
console?
Note: There are 3 correct answers to this
question.
A. Business objects
B. Publications
C. Customizing
objects
D. Subscriptions
E. Sites
Answer:
B,D,E
SAP復習問題集
NO.7 Which of the following are
standard CRM Web Channel scenarios?
Note: There are 2 correct answers to this
question.
A. Business to Consumer (B2C)
B. Business to Business
(B2B)
C. Business to Partner (B2P)
D. Business to Employee
(B2E)
Answer:
A,B
SAP書籍 C_TCRM20_72出題範囲 C_TCRM20_72試験資料
NO.8
SAP ERP material master data can be loaded into SAP CRM product master data
using CRM
Middleware.
What Customizing is required before this can take
place?
A. Material master classification
B. Base hierarchies
C. Item
categories
D. Condition data
Answer:
B
SAP出題範囲 C_TCRM20_72クラム C_TCRM20_72費用 C_TCRM20_72サービス