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3309試験番号:3309 資格トレーニング
試験科目:「Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam」

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NO.1 Which two components of the Proactive Outreach Manager (POM) 3.0 solution support load
balancing, even in a multi-server installation? (Choose two.)
A. Campaign Director
B. POM Database Server
C. SMS Server
D. Voice Server
Answer: A,C

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NO.2 Which two user roles can be used to add, change, or delete the Intelligent Customer
Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A. Administration
B. Web Services
C. Maintenance
D. Operations
E. ICR Administrator
Answer: A,E

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NO.3 A customer has added a Contact Data source and then runs the upload, which then fails. Which
log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_CmpMgr.log* log files
B. $POM_HOME/logs/PlM_CmpDir.log* log files
C. $POM_HOME/logs/PIM_Web.log log files
D. $POM_HOME/logs/CmpMgrService.out* log files
Answer: A

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NO.4 When setting up a single server Avaya [email protected] Experience Portal (AAEP), the system must
communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with
the AAEP system?
A. From the EPM Servers page, enter the IP address of the speech server in the Network Address
(MRCP) field.
B. Add the MPP and then from the MPP Servers page, enter the speech server IP address in the
Network Address (AppSvr) field.
C. From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.
D. Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the
Network Address (MRCP) field.
Answer: B

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NO.5 Which statement best describes the concept of Proactive Outreach Manager (POM)
A. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
B. A campaign is a strategy defining when to best contact contacts.
C. A campaign is a collection of contact records with contact attributes, a media channel to contact
them, and a contact strategy that defines when and how to reach them.
D. A campaign is a group of agents assigned to a specific job/task.
Answer: B

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NO.6 Which menu provides details about the running calls being handled by Intelligent Customer
Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer: D

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NO.7 Which level of permission should the directory have, if the Installation DVD files of Avaya
Aura Experience Portal are accessed from a shared network directory or local directory?
A. readable by all users
B. readable by root or sroot
C. readable by avayavp
D. readable by all Avaya service accounts
Answer: A

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NO.8 What are three possible exit reasons in an ICR CCA Session Detail report? (Choose three.)
A. Call Completed
B. Call Failed
C. Call Completed in SSA
D. Call Routed
E. Call Transferred
Answer: C,D,E

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投稿日: 2015/11/9 14:59:10  |  カテゴリー: Avaya  |  タグ: 3309認証試験3309問題集3309参考書3309過去問
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